At BaccaBucci.com, we strive to provide a smooth and trustworthy shopping experience. To minimize order cancellations and ensure genuine purchases, we have implemented a Partial COD Payment of ₹200 for Cash on Delivery (COD) orders.
This amount is not an extra charge—it is deducted from the total order value. The remaining balance is payable upon delivery.
Why Do We Require a Partial COD Payment?
-
Minimizing Fake or Cancelled Orders: A small upfront payment ensures that only serious buyers place orders, reducing last-minute refusals.
-
Shipping Cost Coverage: If an order is returned due to non-acceptance, the partial payment helps cover the shipping expenses.
Key Points to Remember:
-
The ₹200 partial payment is adjusted against your total order amount. The remaining balance is due at the time of delivery.
-
If you refuse or fail to pay the balance upon delivery, the ₹200 partial payment is non-refundable.
-
In case of a damaged or incorrect product, contact our Customer Support for assistance. If eligible under our return policy, we will arrange a replacement or refund.
Frequently Asked Questions (FAQs)
1. Is the ₹200 charge an additional fee?
No. The ₹200 partial payment is part of your total order amount. You only pay the remaining balance at the time of delivery.
2. Why is ₹200 required for COD orders?
This ensures that only genuine orders are placed, reducing cancellations and returns. It also helps cover initial shipping costs in case an order is not accepted.
3. When do I pay the remaining amount for my order?
You will pay the remaining balance in cash to the delivery agent upon receiving your order.
4. Is the ₹200 partial payment refundable?
Non-Refundable If you refuse or fail to pay the remaining amount at delivery.
5. What if I receive a damaged or incorrect product?
If your order arrives damaged or incorrect, please contact Customer Support within 24 to 48 hours. We will verify the issue and provide a replacement or refund as per our policy.
6. Will I get a confirmation after making the ₹200 partial payment?
Yes. Once your partial payment is successful, you will receive an order confirmation via email, including details of the amount paid and the remaining balance.
7. Can I cancel my order after paying the ₹200 partial payment?
-
If you cancel before shipping, the ₹200 will be refunded (subject to our cancellation policy).
-
If the order is already shipped, the ₹200 is non-refundable if you refuse delivery.
8. What happens if I am unavailable at the time of delivery?
Our delivery partner will make multiple attempts (usually 2-3 times). Please monitor your tracking details and coordinate with the courier service or our support team to ensure a successful delivery.
9. How can I contact Customer Support?
For any queries, feel free to reach out to us:
Email: crm@baccabucci.com
Phone: +91-82877-31376 (Mon-Sat 10 am to 6 pm)
