FAQ

Once the order is Shipped from our warehouse, You will receive a Tracking number & link through Email & SMS , please Track your order from Tracking Number & Link Provided. You can also use following link to track your order :- https://www.pickrr.com/tracking//#/?tracking_id=

Just mention your order number and mail us at crm@baccabucci.com to cancel , we will do it for you. However if order is dispatched it becomes difficult for us to cancel the order .

Kindly fill up the Return & Exchange Submission form available in footer our website or alternatively you can use following link to fill up the form :- https://baccabucci.com/pages/return-exchange

Kindly mail us at crm@baccabucci.com stating your order number and change that you want in your order . We will make Manual correction for you . However if order is dispatched it won't be possible for us to do the same .

You can reach us at :-
Phone: 1800-419-2770 (Toll free)
What's app : +91-8287731376
Address: G-152, First Floor, Near EDMC School, Gazipur, New Delhi, Delhi-110096.
Email: crm@baccabucci.com

Born in 2013, on the streets of Delhi, worn in the world today. As footwear and accessories pioneer we have consistently reinvented the definition of footwear and accessories to keep up with the trends. We are an iconic brand that is synonymously associated with fashion and limitless creativity. Bacca Bucci gives you the foundations to exude self-confidence, uniqueness and authenticity.Over these years Bacca Bucci has become a leading footwear and accessories brand, enjoying support of a large clientele worldwide. Catering to the quintessentially stylish people of today who is, personality & trend conscious, the collection boasts of timeless classic additions that are a must feature in everyone’s wardrobe.To make sure it sustains, we at BACCA BUCCI, have supreme discipline in the shoe manufacture. We offer a combination of invention & craftsmanship that remains at the heart of what we do; & hence every pair of shoe begins with a last carved by hand from a single block of horn-beam, advanced construction techniques & contemporary material.

To place your order, follow these steps :

• Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
• Once you’re done, click the ‘Add To Cart’ button.
• After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
• From there, you can either login to your existing Bacca Bucci Store account or simply continue as a 'New User' and create one.
• Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

• Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID.
• You’ll receive another email & SMS/ Whatsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

• After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email, SMS and Whatsapp.
• In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
• If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at crm@baccabucci.com, we will see what we can do to help.

Just mention your order number and tell us over mail at crm@baccabucci.com to cancel the order , we will do it for you. However if order is dispatched it becomes difficult for us to cancel the order.

In case there is a failure in payment, please retry and keep the following things in mind:

• Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
• If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at crm@baccabucci.com

Yes, we absolutely do. You can email us with your order and design details at crm@baccabucci.com. We’ll also try and work out a discount for you, depending on the quantity of your order.

Yes , You can do that , Quickly mail us at crm@baccabucci.com as soon as order is placed. However if order is shipped, changing of shipping address is not possible.

Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-8 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

You can track your order once it has been dispatched from our warehouse. An email, SMS, and Whatsapp notification will be sent with a link.

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund which will reflect within 24-48 hours of initiation.

• Customers can return their order within 5 days after an order has been delivered. We have a reverse pick up facility for most pin codes. For pin codes that are non- serviceable by our courier partners against the reverse pick up policy, you will have to self ship the product(s).
• In the interest of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at crm@baccabucci.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account.
• Gift cards/vouchers are non-refundable.
• Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.

Kindly fill up the Return & Exchange Submission form available in footer our website or alternatively you can use following link to fill up the form :- https://baccabucci.com/pages/return-exchange Once the form is filled up , our customer experiance team will get back to you within 24 hours .

In case your Pincode is non-serviceable for a reverse pick up, you’ll have to courier the product(s) to the following address:
Bacca Bucci Fashions Private Limited
G-152, Gazipur Village, East Delhi-110096
(Landmark :- Near MCD School of G-block)
Please ensure the items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. Within 48 to 72 hours of receiving the product(s), the complete amount will be refunded to your Bank Account provided to us.
PLEASE NOTE: We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.

Yes , Exchange or Replacement of the products can be done. However you need to follow the same process as of return by filling up return & Exchange form in footer of our website .

No. You will only receive the exact amount paid for the product.

No. These are charges applicable each time an order is placed and are non-refundable.